Xfinity Stream is a popular streaming service that comes free to users who have purchased internet or TV services from Xfinity. With Xfinity Stream on Roku, you can stream live TV, movies, TV shows, and on-demand content easily. Currently, there is a heat of argument in the Roku community. That is the Xfinity Stream on Roku not working issue. However, you can rectify the issue by following the basic troubleshooting guidelines.
Features of Xfinity Stream
- Watch 250+ channels of live TV
- You can schedule DVR recordings from any device
- You can access thousands of TV shows and movies
- Download your recordings and movies to watch offline
- Watch DVR recordings from anywhere
Why is the Xfinity Stream Beta App Not Working on Roku TV?
There may be various factors that caused the Xfinity Stream app not working issue. It can be internal factors like the server issues of the Xfinity Stream or external factors like Roku having some issues. And some of the common issues faced with the Xfinity Stream are:
- Xfinity Stream Not loading
- Xfinity Stream Buffering
- Xfinity Stream Not Opening
How to Troubleshoot Xfinity Stream Not Working Issue on Roku
You must connect your Roku to the Xfinity-offered internet service to access the content on the Xfinity Stream app. if you are connected to the Xfinity internet service and still can’t access the Xfinity Stream app; you can follow the troubleshooting methods below to fix the issue.
1. Xfinity Stream Not Loading Issue
If the Xfinity Stream app is not loading its content, follow the methods below to fix the issue.
Check the Servers of the Xfinity Stream App
If there are any server issues on the Xfinity Stream app, you can’t stream your favorites. You can check if there are any server issues on the Xfinity Stream app using third-party websites like Downdetector. If you find any server issues, you need to wait until the issues are resolved. If the servers are working well, move on to the next troubleshooting method.
Check Internet Speed
Having a slow internet speed may cause your Xfinity Stream app to buffer a lot, be slow at loading, and sometimes it may cause your app to freeze. So check your internet speed and connection that you get from your internet provider.
Sign in and Sign out of Xfinity Stream
If your Xfinity Stream is not working, you can try to sign out of the account and sign in again. Below are the steps to sign out and sign in:
(1) Go to the Xfinity Stream app on your Roku.
(2) Navigate to Settings and select the Account Tab.
(3) Choose the Sign out option.
(4) Wait for a few seconds and then select Sign in.
(5) Enter your Xfinity account details and select the Log in button.
After successfully logging in, check whether Xfinity Stream is working or not.
2. Xfinity Stream Buffering Issue
The following are the troubleshooting methods that will help you fix the buffering issues with the Xfinity Stream.
Restart Router
There may be some problems with your router, and that’s why the Xfinity Stream app is buffering. So, you can restart your router to fix the issue.
1. Unplug the power cord of your router.
2. Wait for 5-10 minutes.
3. Next, connect back the power cord of your router.
Now, the issues on your router will be resolved.
Alternative Method – In some router models, you can find the Reset button on the backside of your Router. Take a paperclip and press gently on the pinhole to reset your router.
Move the Router Close to Roku
Your wifi signal strength must be low because your Roku is far away from the router. That may be the reason why the content is buffering on the Xfinity Stream app. So, keep the Router close to your Roku to fix the internet speed issues.
Connect Roku to an Ethernet Cable
If your internet speed is still slow, you can connect your Roku with an ethernet cable. With this, you can improve the internet speed and fix the buffering issues on the Xfinity Stream app. But you must note that you can’t do it on all the Roku device models. The Ethernet port is supported only on specific Roku models.
3. Xfinity Stream Not Opening
If you can’t open the Xfinity Stream app, the following troubleshooting methods will help you fix the issue.
Restart Roku
Restarting your Roku will help you to resolve the not opening issue on the Xfinity Stream app.
(1) Press the Home button on your Roku remote.
(2) Choose Settings and select System.
(3) Choose System restart and select Restart.
After restarting your Roku device, check whether Xfinity Stream is working or not.
Update Roku
It may be because your software is not up to date, and that’s why the Xfinity Stream is not working. So, you can try updating your Roku to fix the not working issue on the Xfinity Stream app.
(1) Press the Home button on your Roku remote.
(2) Choose Settings and select System.
(3) Select System Update and choose Check Now.
If the system is not up to date, it will get updated. After that, you can check whether the Xfinity Stream app is working or not.
Uninstall and Reinstall the Xfinity Stream App
You can try to uninstall and reinstall the Xfinity Stream app to check whether it is working or not.
(1) Press Home on your Roku remote. Next, hit the Right Arrow button.
(2) Select the Xfinity Stream app and press the Star button(*) on your remote.
(3) Choose the Remove channel option from the list that appears and press OK on the remote.
You have successfully deleted the channel on Roku. After that, you can refer to the steps below to reinstall the Xfinity Stream app.
(1) Press the Home button on your Roku remote.
(2) Select Streaming Channels and choose Search Channels.
(3) Enter Xfinity Stream using the virtual keyboard on the search bar and choose the Xfinity Stream app.
(4) Select Add channel and Choose OK to confirm.
After adding the Xfinity Stream app, launch it and check whether it is working or not.
Contact Customer Support
After trying out all the above methods and yet the app is still not working, then go to Roku Support or Xfinity Stream Support. The experts will help you fix the streaming issues and not working issues on the Xfinity Stream app.
FAQ
Yes, the Roku Channel Store officially hosts the Xfinity Stream, and it works well on Roku.
Xfinity Stream is supported on all the latest Roku TV models, Roku Ultra, Roku Express, Roku Premiere, Roku Streaming Stick, Roku Streaming Stick Plus, Roku Soundbar, and Roku Streambar.