How to Fix the Roku Error Code 014 [Working Methods]

Roku devices are great streaming devices when it comes to the user-friendly interface, and it is easy to use. But sometimes, for uncertain reasons, you will get an error code on-screen if something is wrong with all types of Roku. An error code usually comes with a number, and the Roku Error Code 014 is one of them. This error usually arises when there is some issue with the Roku device and the internet. In this article, we will try to help you solve this issue through various troubleshooting methods.

10 Working Methods to Fix the Roku Error Code 014

In the following section, you will find 10 working methods to help you fix the Roku Error Code 014.

Power cycle

If you read our article, you must know by now how much we recommend doing a quick power cycle. We believe it to be the best remedy because it gives the entire setup a soft reset. Now by doing so, it helps delete some of the possibly corrupt files which have caused the issue in the first step. To do a complete power cycle of your setup, follow the steps mentioned below.

[1] The first step is to turn your Roku device off and remove the power plug from the outlet.

[2] Wait for 5-10 minutes. After that, plug in the power plug and turn on your device.

[3] If you have a Roku stick, all you have to do is remove it from the TV and wait for 10-15 minutes. Next, plug it back.

Note that you have to do the same with your router.

Troubleshooting Internet and Router Related Problems

In case you assume something is wrong with the internet, first, we will suggest you check your internet. Now you must be thinking about how to do that or what kind of tool you would need for that. Don’t worry because Roku has a feature to do just that.

Check connection on Roku

This is a simple and easy way to find out if your Roku device is getting the necessary bandwidth of internet or not. To check your connection, follow the steps mentioned below.

[1] On your Roku remote, press the Home button. Then, select the Settings from the left pane.

[2] Now that you have selected the settings, you will see an array of options select the one that says Network.

[3] Now, choose the Check connection option.

[4] when you click on that, a small box may appear on the right telling you to wait for a few minutes while the test is taking place.

After the test is completed, you will see the result in the box on the right. If the result is good or excellent, that means you are good to go, but if the result is bad or poor, you might want to try some of the troubleshooting methods we show below.

Enabling the Network Ping

This is the first method we will show you to fix your internet. In this method, you will have to access the Roku Secret menu. The goal here is to access the street menu and enable the network ping, which is most likely disabled. Now you may question why do we need to do that in the first place. To put it simply, your Roku device bombards your router with a huge number of ping packets. To clear it out and stabilize your internet, we will enable it. By doing this procedure, your internet might stabilize and give better internet to the Roku device. Thus helping us remove the error code 014. Just follow the below-mentioned steps to achieve that:

[1] First, we need to access the secret screen menu, and for that, there is some set of buttons you will have to press on your Roku remote. Press the Home button 5 times.

[2] Now press the button as told in the proper sequence Fast Forward, Play, Rewind, Play, and Fast Forward. Once done doing that, you will see the system settings screen will appear on-screen.

[3] Once done doing that to enable the network ping, open System operations and switch it to  Disable Network Pings, and press OK on your remote.

Reconnecting your Router or Trying a New One

You can try shifting your router to somewhere closer, which could help solve the issue. If still, you can’t fix the issue, you can try reconnecting your router or using a new one. We will try to help you do just that. Just follow the steps mentioned below.

[1] On your Roku remote, press the Home button. Now select the Settings on the side menu.

[2] Select Network from the list of settings and press OK.

[3] Select the Set up connection option from the Network section.

[4] Now choose the Wireless option, and you will see a list of all the Wi-Fi available in the area, choose the name of your router and connect to it.

You will be reconnected to your router by doing so, which will most likely remove the Roku Error Code 014. If not, you can try connecting with a different router. All you have to do is follow the steps mentioned above and choose a different router.

Using Ethernet connection

If changing the router or reconnecting is not improving the internet, you can try troubleshooting using another method, too, using a wired connection. Using a wired connection is always faster and more stable. To do that, it is very easy, and all you have to do is follow steps 1 to 3 of the previous method and follow the steps below.

[1] Once you have chosen the Set Up connection, instead of choosing wireless, you will have to choose the Wired option and press OK on your Roku remote.

Resetting the Network

There is a possibility that the Roku network files might be corrupted. We can try resolving that by resetting your network via Roku. To reset your network configuration, follow the steps mentioned below.

[1] On the home screen of Roku, navigate to the Settings in the side menu. On the list of settings, select the System option.

[2] Next, select Advanced system settings > Network Connection Reset.

[3] Now, select the Reset connection option, and your system will do a quick restart. Then, you will have to manually connect to the network.

[4] To do that, you will have to go to Network again in the Settings. After doing that, select Setup New WiFi connection in the WiFi menu.

[5] Choose the WiFi network which is yours and select I am at home.

[6] Enter your user name and password in the required field. Once the WiFi is connected, you can check to see whether Roku Error Code 014 persists.

Switching the Network Security Protocol or NSP

Now don’t worry if the issue persists as we have got another solution just for you. Roku is not a big fan of the AES method used in Network Security. There are some cases where Roku does not update or connect due to the Network’s protocol. By changing those protocols, there is a chance that we might solve this. But we have to give a reminder that you have to be careful because Updating your Network is a risky business. Follow the steps mentioned below to switch your Network Security Protocol or NSP.

[1] On the back panel of your router or in its manual, you will find an IP address that will look like 192.168.8.1; copy that and search it in any web browser; your Routers settings will appear.

[2] Now you have to navigate to the Wireless or Security in settings and make sure that the security mode is not set to AES. If it does, change it back to WPAK2-PSK (TKIP).

[3] Once you have done changing the network settings, try connecting to your Roku. Most probably, the issue will be resolved.

Updating your Roku to Fix Roku Error Code 014

A simple system update sometimes helps a lot. A system update has lots of fixes for bugs and corrupt files. And updating just might help. To update your Roku, follow the instructions below.

[1] On your Roku remote, press the Home button, and in the side menu, select Settings. In the settings, navigate to System and select it.

[2] Choose the System update option and choose to Check now.

[3] If you see an update, then click on the Update now option. There might be some instances where the device will reboot, which is a part of the process.

You have now completed the update. Once the update is done, your streaming device will restart. Then, you can check whether the Roku Error Code 014 is resolved or not.

System Restart Device

In the Roku UI, there is a feature to do a quick system restart. Doing the restart can actually help remove corrupt files. Follow the steps mentioned below to restart your Roku.

[1] Press the Home button and navigate to the settings on the left pane.

[2] Select the System option after that.

[3] From the system, select the System Restart option; after that, select Restart in the dropdown menu.

Once you have done all that, your system will restart soon and hopefully remove Roku Error Code 014.

Factory Resetting your Roku Device to Fix Error Code 014

If all the troubleshooting methods don’t work out, you can reset your Roku device as a last resort.

[1] First, press the Home button on your Roku remote.

[2] Select the System option.

[3] Now, select Advanced System Settings > Factory Reset.

[4] Finally, select the Start factory reset button to reset your Roku device.

And by doing so, you have completed the Factory reset option, and we are pretty sure the issue will be resolved.

If the issue is still there, we would suggest you contact your local Internet service provider or ISP or try contacting Roku support, as they might have some specialized troubleshooting methods that we are not aware of yet.

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