Is the Roku Channel Not Working? Here’s the Fix

The Roku Channel is a platform that you can use to watch free live TV anywhere you go. With the monthly launch of new movies added to the Roku Channel, you will definitely love this platform. As a result, many Roku users very frequently use the channel. But, as happens with any technology, Roku Channel has its shortcomings too. Roku users have reported many times that the Roku channel is not working for them. In this article, we will try to resolve this issue. In fact, we will give solutions which can be considered to fix other channels too.

Troubleshoot the Roku Channel Not Working Issue

The following are the troubleshooting methods to fix the Roku channel not working issue.

Checking Roku Servers

The first step that you should be taking is to check the Roku servers. Servers outages are now very common. Sometimes it is for maintenance purposes and sometimes because of server crashes which are caused by many of the issues caused to the servers. In times like this, we best suggest you check the official website. If you don’t, then you can use third-party websites to check for server outages. For example, Downdetector, where you can search for the channel and check whether the servers are down or not.

Clearing Cache and Relogging into your Roku Account

It is best that we do this method. Sometimes there is some corrupt cache that might be affecting the working of the Channel. For that, the best suggestion is to clear the cache on Roku and then try logging in again. To log in first you will have to sign out of the Roku Account. Then, follow the steps mentioned below to clear the cache.

Follow the Protocol accordingly in your Roku remote,

Press, Home Button 5 times> Up 1 time> Rewind 2 times> Fast Forward 2 times

Once you do that correctly, the screen will go black. After that, the system will restart after that. Once that’s done, you will have to log in to your account. As said earlier, you will just have to log in to your Roku devices account, and you will be done.

Also, check for minor errors that must have caused this issue some of the examples are mentioned below

[1] Try Signing in with your complete Username. For example, John Doe.

[2] Sometimes, the passwords might be case sensitive. So to change this error, you will have to select three tabs above the virtual keyboard.

Roku Channel Restart

Try doing a channel restart to fix the issue. Follow the steps mentioned below to do a Roku channel Restart.

[1] Click on the Home button on your Roku remote to go to the Roku Home Screen. If you are in the channel, just press Back or Exit to leave the channel.

[2] Click on the Right direction button of the Roku remote, and from the list of channels, select the Roku Channel and launch it.

System Restart to Fix Roku Channel Not Working

Doing a quick system restart from the OS itself helps delete corrupt files affecting the channel from working. Follow the steps below to do a system restart.

[1] Press the Home button on your Roku remote to go to the Roku home screen.

[2] On the left pane, you will see the Settings option; select that.

[3] Now, you will see a new list of options. From there, select System.

[4] Scroll down and select the System restart option.

[5] Now, finally, you will have to select Restart, as shown below.

As you click on the restart option, you will now see that system automatically shuts down and restarts. And the process is now complete.

Power Cycle and HDMI Issues Fixes

Now power cycle is one of the most simple yet effective methods. The power cycle leads to a soft reset of the system, which might help fix the Roku channel. In this section, we will also give you a few of the fixes related to HDMI, as it can also lead to the Roku channel not working issue.

Before we begin with the procedure, a reminder that you will have to include Router in this procedure too.

[1] The first step is to turn off your Roku device as well as your Router. Once you have done that, take the plugs off the socket too.

[2] The next step is to wait for 10-15 mins and then plug back the devices and turn them on.

[3] For people who have a Roku TV stick, all you have to do is remove the stick from the HDMI port for 10-15 minutes and plug it back in.

Now that you have successfully completed the power cycle, we would like to check some issues regarding HDMI.

[1] Make sure that your TV is set into the correct input source, for example, HDMI 1 or HDMI 2.

[2] Check your Roku device, TV, and Router if they have stable internet and power connection.

[3] Try removing and plugging back in the HDMI cable.

Reinstalling Roku Channel to Fix The Channel Not Working Issue

In the scenario where the Roku channel is not working, it is best that you delete the channel on Roku and reinstall it again. This helps because it deletes any corrupt files in the channel’s internal files.

[1] Use your Roku remote and press the Home button on it. Now, select the Roku Channel from the Apps grid.

[2] Once you find the Roku channel select the Asterisk(*) button on your Roku remote. From the drop-down menu, click the Remove Channel option.

[3] Now, confirm the selection by selecting the Remove option.

Now the channel will be removed from your Roku device. All that is left for you to do is reinstall the Roku channel to complete the guide.

[1] Now, go back to the home screen by clicking on the Home button on your Roku remote.

[2] On the left pane, browse for the Streaming Channels and select it.

[3] Now, choose the Search Channels option and search Roku Channel using the Search Box.

[4] Select the search result, and you will be taken to the Channel description Page.

[5] Select the Add Channel button.

Now the Roku Channel will be downloaded and installed into your Roku device.

Check for a Channel Update

To check for channel updates follow the steps below.

[1] Go to your home screen by clicking the Home Button on your Roku remote.

[2] Now, press the Right Arrow button to see the list of apps you have added to your Roku device. Highlight the Roku channel from the app grid.

[3] Press the Asterisk (*) button on your Roku remote.

[4] Now, from the dropdown menu, select the Check for updates option. If there is any update, it will download it once you confirm it.

System Update to Fix Roku Channel Not Working

Updating your Roku device will remove any if not all underlying issues. Follow the steps mentioned below to update your Roku device.

[1] Click the Home button on your Roku remote.

[2] Now, on your home screen, you will see a list of options on the left pane; select Settings from that.

[3] Choose the System option from the new list of options. From the System section, select the System update option.

[4] Now, in the pop-up window, select the Update now option. (This will only show up if there is any update available).

Now, your Roku device will download and install the update automatically.

Contacting Customer Support to Fix the Roku Channel Not Working Issue

With the methods above, usually, the issue is resolved, but if it does not work for you, there are two different things you could try. You can try Factory Reset your Roku device. But doing this will wipe your data. If you don’t want to reset your device, you can try contacting your ISP or Roku Support.

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