How to Fix the TCL Roku TV Remote Not Working Issue

It can be really frustrating when the newly purchased TCL Roku TV remote is not working. The reason for the Roku TV remote doesn’t work well isn’t specific, however, it malfunctions due to various possible reasons. Fortunately, you can fix the Roku TV remote problems by following the necessary troubleshooting steps.

The TCL Roku TV remotes are of two types, Standard and Enhanced and the troubleshooting methods will slightly differ. In this article, we have tried to exhibit all the possible ways you could fix the issues for both TCL Roku remote models.

Identify TCL Roku Remote Model

Before we start the troubleshooting process, we must know which type of Roku remote you possess. We will start with locating the pairing button and checking whether the remote is a Standard IR remote or an Enhanced Remote.

If you see a button, that means that the remote is enhanced; if not, it is the Standard IR remote. Furthermore, we will also address the Roku remote TV app and its solution in this article.

How to Fix TCL Roku TV Standard IR Remote Not Working

Suppose you don’t see any button in the battery compartments, which means that you have the Standard IR Remote. This works with the help of infrared light to use the navigations through remote.

Checking for obstructions and damage

The first step to do is to check the remote. To do that, just aim directly at the TCL Roku TV and at a close distance and try using the remote. If it is not working, two things can happen. One is that there might be any obstruction. This is because IR rays only work in a straight line, so if there is any object between the Roku remote and the TCL TV, then the remote will not work.

There can also be one more scenario. IR transmitter of the remote, if somehow damaged, can affect the transmission of signals to the TCL Roku TV. The best thing to do in this scenario is to replace the remote.

Point the Remote Directly to TV

When you don’t point the Roku TV remote directly to the TCL TV or far away from the device, you can’t control or perform functions. Hence, we suggest you point the remote directly to the TV sensor. Also, ensure you point the remote from a minimal distance.

Checking the batteries

If your Standard IR remote of TCL Roku TV is not working, try the following steps.

[1] Firstly open the battery cover and remove the batteries.

[2] Now insert the batteries back in proper alignment.

[3] Once you have done that and it is still not working, it is best suggested to replace the Batteries.

Testing the IR Emitter

Once you have done both the above-mentioned steps, most of the time, the remote gets fixed. But if the issue still persists, you should check if the IR emitter is working or not.

[1] The first step is to point the remote control to any smartphone.

[2] Now press any button on your TCL Roku remote to see whether the remote is working or not.

[3] If your remote is functioning, you can see a purple flashing LED on the remote. If not, then your remote is not working and needs to be repaired or replaced.

How to Fix TCL Roku TV Enhanced Remote Not Working

Now comes the remote you might have if you have a button in the battery compartment. That is the Enhanced remote, which is also known as Point anywhere remote.

Checking the Battery of the Remote

[1] The first step is to remove the battery of the remote after opening the back cover.

[2] Insert the remote again in proper alignment, which will be shown in the back.

[3] If there are no changes, then it’s better if you replace the remote with a new battery pack and then try checking whether

Restarting the TCL Roku TV

You can restart your Roku TV if you find any pairing issues with the remote.

[1] The first step is to go to the home screen by pressing the Home button on your Roku remote and selecting the Settings option on the left pane.

[2] Now, select the System option from the Settings.

[3] Once you do that from the list of options, select the System Restart option.

[4] Now, select the Restart option.

[5] After that, select OK on your Roku remotes to begin the process of restarting your Roku TV.

Restarting the TCL Roku TV with Power Cycle

If your Roku remote is unable to restart the TCL Roku TV, follow this simple power cycle method.

[1] The first step is to turn off your Roku remote using the power button.

[2] The next step is to unplug the power outlet and wait for 10-15 seconds.

[3] Once the time is over, connect the power outlet back and turn on your device.

Re-Pair TCL Roku TV Remote

There are often times when the remote is not working because the remote has been mistakenly unpaired from the TCL Roku TV. In this kind of scenario, pair your Roku TV remote again.

[1] Turn off your Roku TV and open the battery compartment on the back of the remote. Next, locate the Pairing button.

[2] Now you have located the Pairing button, you will have to either press the pairing button for 3 seconds or until the LED on the back starts flashing.

[3] Try repeating the process if the light doesn’t start flashing.

[4] And if it does flash, power on your TCL Roku TV and wait for 30 seconds for the remote to establish the connection.

[5] The remote pairing dialog will appear if the remote has started pairing, as shown below.

[6] Now, if the remote is successfully connected, you will see the battery status on the top right corner of the remote.

If you still have issues with pairing, reset your Roku remote.

Alternative Methods to Fix TCL Roku TV Remote Not Working

The following are the common alternative methods you can use to fix the Roku TV remote not working issue.

Power Draining your TCL Roku TV

The power draining of the device is very similar to the power cycle.

[1] Remove the power outlet of your TCL Roku TV.

[2] Now hold down the Power button of your TV for nearly 15 seconds.

[3] Next, plug back the power outlet and turn on your TV.

Clean the Dust on the Remote

If your TCL TV Roku remote is accumulated with dust particles, it can also be one of the reasons behind not working. It is necessary to keep your remote away from these junks. Wipe out the dust present near the remote buttons and in the battery compartment.

Checking the WiFi connection

Suppose you have been trying our methods and don’t find any success, the best thing is to check the internet. Although your TCL Roku TV remote is not directly deepened on the internet, it does require the network to support some of its functions.

So if your Roku TV remote for TCL has no WiFi, you won’t be able to use your remote. To fix this issue, try restarting your Router and your TCL Roku TV setup or resetting your IP Address. If you are unable to do this, it is best suggested that you contact your ISP for some guidance.

Reset TCL Roku TV

If the Roku remote isn’t pairing with your TV, you can try resetting your Roku TV and pairing the remote from scratch.

1. Select Settings on the Home screen.

2. Choose System, and select Advanced System Settings.

3. Click Factory Reset.

4. Under that, select Factory Reset Everything.

TCL Roku TV remote App

Since you have been trying all these TCL Roku Remote workarounds and they don’t work, the best thing to do is try using the Roku Remote TV app (Android/iOS). There might be some hidden software issues that might be affecting the Roku remote to not work. So, update Roku to find the fix or use the Roku remote app to temporarily control the TCL Roku TV.

Contact Roku Support

If the Roku remote is not working still and you aren’t comfortable using the Roku remote app, can contact Roku Support – [https://support.roku.com/] right away. By contacting Roku Support, you can explain the problem and get the issue fixed quickly.

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