Is the Crunchyroll app not working on your Roku TV? Don’t be panic. I have solutions to fix it. It happens due to an outdated app, corrupted stored cache, unstable internet, server outage, etc. These problems are common to everyone, and they can be rectified easily. In this article, I will teach you how to troubleshoot the Crunchyroll app on Roku and resolve its problems.
Why is Crunchyroll Not Working on Roku
There are plenty of issues out there that affect the Crunchyroll app. But all those issues are caused due to these common reasons.
- Poor internet connection
- Lack of compatibility
- Too many apps running in the background
- Fail to update your Roku device
- Issues with the server or firewall
- Corrupted Cache files and data
How to Fix Crunchyroll Not Working on Roku
If Crunchyroll is not loading or playing content on your Roku, you can follow these methods to fix the issue.
Check Internet Speed
A good internet speed is essential to stream movies and TV shows buffer-free with good quality. Check your internet connection and the speed that you get from your internet provider. Make sure that you are receiving at least a 5 Mbps internet connection to stream all the anime videos in HD quality.
Check the Compatibility
Fortunately, the Crunchyroll app is compatible with Roku devices. The app loses its compatibility only if your Roku device is an older version. Or else there might be an issue with Roku’s operating system. If you have the right version and the app is not working/ loading, it is better to contact the Crunchyroll Support Center.
Check the Server Status
Verify whether the Crunchyroll server status is up and reachable in the United States. If you find the website or the application with a blank screen, it might be undergoing server issues. This server issue can only be resolved by the executives of Crunchyroll. In the meantime, you can check the server status of Crunchyroll and get updated on the Downdetector website.
Reset the Internet Connection
You must reset the network connection if your Roku won’t connect to the internet. Otherwise, connect your Roku device to a different WiFi or wired internet.
1. Press the Home button on your Roku TV remote.
2. From the Roku home page, select Settings and choose Advanced System Settings.
3. Next, choose the Network Connection Reset.
4. Finally, select Reset Connection and complete the process.
Clear the Cache Memory
Unlike the other devices, it is pretty tricky to clear the cache memory. To do this, follow some button combinations on your Roku TV remote.
1. Make sure that you select the Home option from the Roku main menu.
2. Next, grab your Remote control and follow these button combinations.
Home (5x) → Up (1x) → Rewind (2x) → Fast Forward (2x)
3. Within a minute, all the cache memory will be cleared on your device.
Restart Crunchyroll App
There is no defined way to restart an app on your Roku device. All the installed applications restart when you restart your Roku device completely. In the meantime, you can do particular processes that might help you to solve some minor issues. If the Crunchyroll app runs in the background, close it, wait for some time, and open it again. Now, check whether the app is working properly or not.
Force Close Apps on Roku
Sometimes, the Crunchyroll app may not work if the RAM is exhausted because of too many apps running in the background. So, you should close the apps on Roku.
1. Go to the home page by pressing the Home key in the Roku remote.
2. Highlight the app you want to close.
3. Press the Options (*) key in the remote and select Close.
4. The selected app will be closed. Likewise, close all the unused apps and check whether the Crunchyroll app works.
Reinstall Crunchyroll
Removing and adding the channel on Roku can resolve the Crunchyroll app not working issue. Try these steps to remove Crunchyroll from Roku.
1. Press Home on your Roku Remote.
2. Choose the Crunchyroll app and press the Star button(*) on your remote.
3. From the list of given options, Choose Remove Channel and select OK.
Now, your Crunchyroll channel has been removed. Let your Roku device have some rest. After a few minutes, Head back to your Roku home page, select Home, and click on Streaming Channels. Now, search for Crunchyroll and add it again to your Roku device. Once done, log in with the same credentials and check whether the app is working properly or not. If you are still facing any issues, jump to the next step.
Restart your Roku
When you restart your Roku device, all the minor issues will be cleared immediately. Moreover, all the applications that you installed previously will also be boosted up and regain their speed. Once you have completely restarted your Roku device, open the Crunchyroll app and check for the availability of errors.
(1) Press Home on your Roku remote.
(2) Select Settings and choose System.
(3) Select System Restart and choose Restart to restart your Roku device.
Update your Roku
As previously said, your Roku device must be updated to the latest version. Otherwise, it won’t support the Crunchyroll app. To rectify this issue, update your Roku device whenever the new versions are released.
1. Press Home on your Roku remote.
2. Select Settings and choose System.
3. Choose System Update and select Check Now.
Factory Reset Roku
Only use Factory Reset as a last option because it will change the device to default settings. Once Factory Reset is done, all your installed channels will be removed. Moreover, all the device settings will turn default, and you must customize it again. Also, add all the channels you previously added before resetting your device.
(1) Press Home from your Roku remote.
(2) Select Settings and choose System.
(3) Choose Advanced system settings and select Factory reset.
Contact Customer Support
If none of the above methods works, you can directly approach the Roku Support Center for assistance. Otherwise, visit the Crunchyroll Help Center website. Choose the issue using the drop-down option and submit a request. Within 24 hours, they will acknowledge the form and call you back to get it sorted.
Crunchyroll Errors – Causes and Solutions
Unlike the other issues, you can also undergo these error codes that you can solve with the above-given troubleshooting steps smoothly.
| Denied Cloudflare | REASONS | SOLUTIONS |
|---|---|---|
| Oops, Something Went Wrong! | Bad Internet connection | Check whether you are receiving the sufficient Internet connection |
| Error Code 1015 | Temporarily blocked | Restart the app |
| Error Code 1020 | Denied cloud | Restart your Roku device |
| Error Code 1005, 502 | Bad gateway | Reset your internet connection |
| Error Code 504 | Server issue | Check the server status |
| Error Shank 6007 | Poor internet connection | Restart your internet connection |
| Error Shank 3016 | Encoding issues/ viruses | Check your internet connection Restart your Roku device |
| Error Code Shank 1001 | App crashes | Clear the cache memory Reinstall the app |
| Crunchyroll Code MED-1 | Server outage | Check the server status Clear the cache memory |
| Error Code SHAK-7000 | Corrupted Caches | Clear the cache memory Restart your Roku device |
| Error Code RNV-2014 | Server Outage | Check the server status Clear the cache memory |
| Error Code 114 | Server Outage | Check the server status Clear the cache memory |
Other than this, people might face app freezing, server error, etc. These issues can also be solved with the above-explained troubleshooting steps.
FAQ
Clear the cache or uninstall and reinstall the Crunchyroll app on Roku.
Connect Roku to a strong WiFi, update the Roku device and the Crunchyroll app, disable VPN, etc.