Many Roku users reported problems such as the Pluto TV app having no sound, the app crashes, the media not loading, etc. However, you can fix the Pluto TV app-related issues with workarounds. The primary reason for the Pluto TV app to crash on Roku is an outdated version. So, you can update the app on Roku to fix it. If the Pluto TV app is not working with the latest version on Roku, you can still fix it by trying the advanced troubleshooting methods.
In this article, I will guide you on resolving the Pluto TV app not working issue on any Roku device.
Why is the Pluto TV App Not Working on Roku
The main reason for the Pluto TV app not working on Roku devices cannot be determined accurately. But there is a chance that the following factors might be one.
- Unstable internet connection
- Outdated Pluto TV app or Roku firmware
- A glitch in the software
- Pluto TV service may be down
- Excessive cache files in the app
- Technical problems in the Roku device
- An old Roku device needs to be reset
How to Fix Pluto TV Not Working on Roku
Here are troubleshooting methods to try if the Pluto TV app is not loading on Roku.
Check the Server Status
The next possibility for Pluto TV not working could be the server issue. If the Pluto TV server is down, you can experience the not working error on your Roku device. If the server is down, you must wait until the server issue is cleared. To learn more about server updates, you can visit the social media page of Pluto TV or use a third-party website like Downdetector. These pages can give you current info on Pluto TV’s server status. If the server status is normal, move to the next troubleshooting.
Check Internet connection
The next thing you need to check is your internet connection. To check whether there is any connectivity issue on your Roku device,
1. Go to the Home screen of the Roku device.
2. Select the Settings option and click on Network.
3. Now, choose the Check connection option.
If there is a connectivity issue on your Roku device, you can try disconnecting and connecting to the Wi-Fi again to fix the Pluto TV not working error. Or else you can also try a different Wi-Fi network or the next measure.
Power Cycle Wi-Fi Router
Sometimes, the WiFi router might not provide sufficient bandwidth to your Roku device to receive signals from the app. To this, a simple power cycle could fix the issue. To do this,
1. Pull out the Power Cable of your Wi-Fi router from the power cycle.
2. Leave the router to remain idle for 3 to 5 minutes.
3. After that, plug in the cable to the router & power socket.
4. Wait for another 1 minute before connecting the internet to Roku.
5. Now connect your Roku to Wi-Fi and check whether the fix has solved the Pluto TV not working error. If not, you can jump to the next technique.
Clear Roku Cache
Cache files are stored on the app and devices for quick access. If the stored cache files are corrupted, then unexpected errors might occur at any time. This might be one of the reasons for your Pluto TV not working on your Roku device. So, to fix the error, you can clear the cache files on Roku.
1. Press the Home button on your Roku TV five times.
2. Then, tap on the Up button once.
3. Next, press the Rewind button twice.
4. Press the Fast Forward button twice on your Roku remote.
By following the remote combinations, your Roku device will clear the cache files and perform a restart on your Roku. If you can’t find yourself out of the issue, go for the next method.
Restart your Roku Device
A simple temporary glitch might act as a hindrance to the function of the app or the device for proper functioning. So, you can restart your Roku device to fix the issue.
1. Press the Home button on the Roku device.
2. Now, choose the Settings option on the screen.
3. Next, click on the System option and choose Power.
4. Finally, click on System restart → Restart.
After restarting your device, open the Pluto TV app and check whether the fix has solved the error. If not, go for the next fix.
Re-login the Pluto TV Account
A simple logout and login can solve the Pluto TV app-related problems in seconds.
1. Open the Pluto TV app on your Roku device.
2. Now select the Profile icon and choose the logout or Sign out option on the screen.
3. Now, close the app after logging out.
4. Again, open the app and enter your login credentials to log in to the Pluto TV app.
5. After signing in, open the app and check whether the fix has worked. Do the next method if the problem still exists.
Force Close Apps on Roku
If plenty of apps are running in the background, it may affect the current app’s performance. Consequently, the Pluto TV app won’t work because of insufficient RAM. You can close the unused apps to fix the issue.
1. Go to Roku’s home screen by pressing the Home key on the remote.
2. Highlight the app that you want to close.
3. Press the asterisk (*) key on your Roku remote.
4. Click the Close option to exit the app.
Update the Pluto TV App
You will face compatibility issues if you keep using the outdated version of the Pluto TV app on Roku. Updating the app to its latest version could fix this issue.
1. Press the Home button to visit the Roku home screen.
2. Now, choose the Channels option on the home screen.
3. From the lists of installed channels, navigate and highlight Pluto TV.
4. Press the asterisk (*) button on your Roku remote.
5. Select the Check for updates option from the pop-up menu.
6. Your Pluto TV app will update to the latest available version.
7. Open Pluto TV and check if it’s working. If not, proceed to the next method.
Update the Roku Firmware
Like the Pluto TV app, you must update your Roku device to the latest version. If the auto-update feature is not working, update your Roku device manually.
1. Head to the Home screen and select the Settings option.
2. Choose the Systems option on the screen.
3. Then, select the System Update option on the left.
4. Click the Check now option for the latest Roku update.
5. Now, Roku will get updated to the available new firmware.
6. After updating, open Pluto TV and see if the issue is resolved. If not, try the next method.
Uninstall and Reinstall Pluto TV
If your Pluto TV app is corrupted on a Roku device, then uninstalling & reinstalling the app is the viable solution to fix the app not working error.
1. Select Channels on the Roku home screen and highlight Pluto TV.
2. Press the asterisk (*) button on the Roku remote to open the app’s sub-menu.
3. Select the Remove channel option from the Pluto TV pop-up menu.
4. After uninstalling, go to the Home screen and click the Streaming channels option.
5. Choose the Search channels option, type Pluto TV, and search for the app.
6. Select the app from the results and click the Add channel option on the right.
After installing, launch and check whether Pluto TV is working or not. If the Pluto TV app still misbehaves, head to the last possible troubleshooting method.
Factory Reset Roku Device
This has to be the last method before contacting Pluto TV’s customer support. Factory reset is a drastic method where we remove all the saved data from your device and start from scratch. Many Roku users have found it beneficial in solving app-related issues. So, you can reset the Roku device without any hesitation.
1. To do a factory reset, turn on your Roku and press the Home button on your remote.
2. Scroll down and select the Settings menu.
3. From Settings, choose the System option.
4. Scroll down and select Advanced system settings.
5. Choose the Factory reset option.
6. Enter the PIN on your screen and click OK to start the reset process.
7. Finally, click the Start factory reset button from the pop-up window and complete the resetting process.
8. After this, your Roku will shut down automatically and restart afresh. Install the Pluto TV app, log in to your account, and see if it works. But, if the problem persists, you are left with a final option that doesn’t involve your efforts.
Contact Pluto TV Support
If you have tried all the above-mentioned options and still face issues, you can contact Pluto TV’s customer support through their website and submit a bug report. Contacting the experts will help solve the issue much easier. Email them about the problem you face and try to explain all the problems clearly so that they can take over the issue easily.
FAQ
For problems like subtitles, channel guide, or sound not working on the Pluto TV app, you can restart the Roku device, clear the cache files, reinstall the app, etc.
Yes. Follow these sequences to restart the Roku TV. Press the Home key (5 times) → Up arrow (1 time) → Rewind button (2 times) → Fast Forward button (2 times).