Sometimes, you may see error code 005 on your Roku device. This happens if Roku servers fail to connect when you run a software update. It may also occur due to an unstable internet connection or incorrect DNS configuration. In this article, we have described the necessary solutions to fix it if error code 005 occurs.
How to Resolve the Roku Error Code 005
The following are the working methods that you can apply to fix the Roku Error Code 005 issue.
Restart your Roku device and the router
If the error code issue is due to a temporary bug, you can easily fix the issue by restarting your Roku device. Suppose the error occurs due to an internet connectivity issue; you must reset your router.
1. Take the Roku TV remote and press the Home button.
2. Once the home screen appears, scroll down and click Settings.
3. From the list of options displayed, tap on System, followed by the System restart.
You can restart your router by unplugging it from the power source and plugging it back in after a while. Restarting the TV and router will also fix the Roku Error Code 003 issue.
Check the Internet Connection
If your Roku device fails to connect to the internet, it will show an error code 005 message. So, you must check whether the internet connection speed is requirable.
1. Grab the Roku TV remote and press the Home button.
2. Navigate to the Settings and click Network on the next screen. Now, you have to check for the connection status.
4. To view all the network details, such as IP address, MAC address, and internet speed, click the About option in the Network settings.
Reset the Network Settings
If your internet connection is weak, you can reset the Network Settings to fix the issue.
1. Fetch the Roku TV remote and press the Home button.
2. Navigate to the Settings. Then, select the System option.
3. From the list of options displayed, select Advanced System Settings.
4. Tap Network Connection Reset and choose the Reset Connection option.
5. You can now see that your Roku is restarting. Once your Roku TV restarts, set up your network from the start.
Perform Factory Reset
When all your network connections are on point, and the error code 005 still appears, it may be because of a glitch. Therefore, in such cases, it’s better to perform a factory reset to eliminate bugs from your Roku device.
1. Click Settings on the Roku TV home screen and select System.
2. Choose Advanced system settings from the list of options displayed.
3. Tap Factory reset, enter the Roku PIN, and tap OK.
4. Following that, click the Start Factory Reset option.
After your Roku device resets, Roku Error Code 005 may be eliminated. If the error is not fixed after resetting, it is better to contact Roku Customer Support. When the technical support team gets back to you, explain the problem clearly. They will assist you in troubleshooting the Roku device and eliminating the error code.